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TERMS AND CONDITIONS FAQ'S
What are your shipping and handling policies?
Is my information kept private?
Is my transaction secure?
What are your methods of payments?
What if I am not sure if I like what I ordered?
-- is your merchandise returnable?
How long will it take before my order is shipped out?
What is the minimum order?
What should I do if items are damaged?
Can your policy change at any time?
What should I do if I have a problem?
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Here at Australian Life Spice our basic shipping policies are basic UPS, FedEx and Airborne ground service, residential and business and USPS priority and parcel post. Express shipments are also available; please send e-mail for a price quote. International Customers: We ship only by UPS Worldwide Expedited service or USPS. The number of packages, weight and girth of each package is considered when selecting a shipping method for overseas transport. We will select the least expensive method of shipping from the two services listed above. All payment for product must be in U.S. Funds. Buyer is responsible for any customs or duty taxes that may apply. There is a $10.00 international handling fee placed on all orders.
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Yes all personal information is always kept private and never shared or sold.
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Yes all transactions through this site are completely secure. The transactions are encrypted with the latest technology, before sent across the internet, so the chances of someone "grabbing" your information are greatly impossible.
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At Australian Life Spice we accept Visa, MasterCard, American Express, Discover, Money Orders, Pay Pal & Princess Credit Card.
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All of our skin care, bath and body, and fragrance lines of merchandise are NOT returnable. We do understand that all people are different, and not everyone will agree on what smells or feels great. Most of our lotions and body fragrance lines can be overwhelming, upon ordering please place in the suggestion box if you would like your product to be a lighter fragrance so we can accompany to your needs to make all your future orders right! We are unable to accept returns because we can no longer vouch for the contents of a bottle or package once it's left our hands. We can only refund or exchange other household items such as oil burners and incense holders if you are not happy with the quality of the product.
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All orders are shipped out as soon as possible upon completion. Because we are a home-based company, products are made up immediately upon each order. All our products are not pre-made and we hand make them upon request. Mostly all orders are shipped out within a period of 1-2 weeks, based on a first come first served basis.
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There is really no minimum order. All orders are shipped out as soon as possible once completed. However, any order over $100 will be shipped free of charge, retail only applied to customers within the United States.
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If goods are damaged please email us at support@ausslifespice.com as soon as possible so we may attend to this problem immediately. If you have a digital camera, please take a photo of the damaged product and send to us at the above address for evidence so we may correct your order promptly.
This is part of our new age policy program so that we can conserve on time correcting your order and not worrying about unnecessary shipping and handling charges for broken materials. Here at Australian Life Spice, we believe in quicker customer satisfaction guaranteed.
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Here at Australian Life Spice we have the rights to revise and change our policy whenever needed. Prices for products may be subjected to change at any present time, our website will always be updated. Customers are assured that the prices they see on the website will be the prices available to them.
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If you have a problem with any of our skin care products, or general information please feel free to call us at (718) 209-5706 from 12-5 Eastern Standard time Monday through Friday or e-mail us at support@ausslifespice.com for any further queries. We will attend to your needs promptly for here at Australian Life Spice we specialize in customer satisfaction guaranteed.
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We respect the privacy of all our visitors. We do not sell or distribute any information obtained from this website
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